Benefits of the First Call Resolution Process:-
You retain control of financial, time, emotional and social costs of resolving conflict
Prevent Conflict from escalating exponentially as it feeds on fear and defensiveness of adversarial attitudes.
Provides an incentive to work collaboratively and advocate smart processes.
Financial cap to ensure that costs do not outweigh benefits.
Parties’ own capacities can be drawn on as part of the process.
Better ownership of the process.
Prevents professionals advocating methods that benefit them or that are within their scope of expertise but not necessarily appropriate for the client.
Independent support can be used to de-escalate conflict preventing rampant emotions derailing the process.
Mutual benefits and savings to all involved in the appropriate use of resolution processes.
Private, government and not-for-profit services can be used to increase effectiveness and reduce costs.
Peripheral issues can be eliminated, resulting in better returns on specialist and legal input.
Expensive expertise can be matched to situations making their contributions more effective.
Flexibility to include different interests and interests that are valued differently.
Energy to counter overwhelm leads to better health and shorter recovery times.
Emphases on self-responsibility and building capacity to manage changed circumstances.
Compassion through self-understanding and understanding of others.
Opportunities to anchor new attitudes.
Support to live a continually resolving life.