Benefits of the First Call Resolution Process:-

  • You retain control of financial, time, emotional and social costs of resolving conflict 
  • Prevent Conflict from escalating exponentially as it feeds on fear and defensiveness of adversarial attitudes.
  • Provides an incentive to work collaboratively and advocate smart processes.
  • Financial cap to ensure that costs do not outweigh benefits.
  • Parties’ own capacities can be drawn on as part of the process.
  • Better ownership of the process.
  • Prevents professionals advocating methods that benefit them or that are within their scope of expertise but not necessarily appropriate for the client.
  • Independent support can be used to de-escalate conflict preventing rampant emotions derailing the process.
  • Mutual benefits and savings to all involved in the appropriate use of resolution processes.
  • Private, government and not-for-profit services can be used to increase effectiveness and reduce costs.
  • Peripheral issues can be eliminated, resulting in better returns on specialist and legal input.
  • Expensive expertise can be matched to situations making their contributions more effective.
  • Flexibility to include different interests and interests that are valued differently.
  • Energy to counter overwhelm leads to better health and shorter recovery times.
  • Emphases on self-responsibility and building capacity to manage changed circumstances.
  • Compassion through self-understanding and understanding of others.
  • Opportunities to anchor new attitudes.
  • Support to live a continually resolving life.