Benefits

Benefits of the First Call Resolution Process

• You retain control of financial, time, emotional and social costs of resolving conflict 
• Prevent Conflict from escalating exponentially as it feeds on fear and defensiveness of adversarial attitudes.
• Provides an incentive to work collaboratively and advocate smart processes.
• Financial cap to ensure that costs do not outweigh benefits.
• Parties’ own capacities can be drawn on as part of the process.
• Better ownership of the process.
• Prevents professionals advocating methods that benefit them or that are within their scope of expertise but not necessarily appropriate for the client.
• Independent support can be used to de-escalate conflict preventing rampant emotions derailing the process.
• Mutual benefits and savings to all involved in the appropriate use of resolution processes.
• Private, government and not-for-profit services can be used to increase effectiveness and reduce costs.
• Peripheral issues can be eliminated, resulting in better returns on specialist and legal input.
• Expensive expertise can be matched to situations making their contributions more effective.
• Flexibility to include different interests and interests that are valued differently.
• Energy to counter overwhelm leads to better health and shorter recovery times.
• Emphases on self-responsibility and building capacity to manage changed circumstances.
• Compassion through self-understanding and understanding of others.
• Opportunities to anchor new attitudes.
• Support to live a continually resolving life.