Benefits

The main limitations of Traditional Conflict Management Processes are:-

  • Reactive actions and emotional decision making lead to inefficient use of resources.
  • Financial, legal and emotional objectives are not in alignment resulting in duplication and wastage.
  • Processes can favour those with the emotional or financial power to manipulate the system to their advantage. 
  • Conflict can escalate exponentially as it feeds on fear and defensiveness of adversarial attitudes.
  • Practitioners benefit from the process which affects the outcome of the conflict.
  • Specialist service providers working beyond the scope of their profession to get a bigger portion of the business.
  • Human conflict is being resolved in a structure that was designed for dispute resolution.
  • Professionals advocate resolution methods that are within their scope of expertise. These might be elegant in theory but potentially devastating or inappropriate in practice.
  • Parties lose control over process and costs.
  • There tend to be mutual benefits in remaining co-operative even after a situation has been resolved, especially when children are involved. Adversarial attitudes and professional limitations do not pave the way to re-anchor new circumstances.
  • Defensiveness and dualistic problem-solving thinking is reinforced.
  • Processes focus on professional rather than personal responsibility

 

The main benefits of the First Call™ Resolution System are:-

  • You retain control of financial, time, emotional and social costs of resolving conflict 
  • Well considered rather than reactive resolution processes lead to a reduction in overall costs
  • FCR Framework Agreements provide a clear context for how a conflict will be resolved before work on contentious issues begins.
  • Independent third party support can be used to de-escalate conflict preventing rampant emotions derailing the process.
  • There are incentives to work collaboratively and advocate smart processes.
  • Mutual benefits and savings to all involved in the appropriate use of resolution processes.
  • A range of private, government and not-for-profit services can be used to increase effectiveness and reduce costs.
  • Peripheral issues can be eliminated, resulting in better returns on specialist and legal input.
  • Expensive expertise can be matched to situation making their contributions more effective.
  • A financial cap can be put in place to ensure that costs do not outweigh benefits.
  • Parties own capacities can be drawn on as part of the process.
  • Better control, flexibility, and ownership of the process.
  • Flexibility to include different interests and interests that are valued differently.
  • Energy to counter overwhelm leads to better health and shorter recovery times.
  • Emphases on self-responsibility and building capacity to manage changed circumstances.
  • Compassion through self-understanding and understanding of other.
  • Opportunities to anchor new attitudes to live a continually resolving life.