Complaints and Feedback

Complaints 

  1. If you have any concerns about First Call™ Resolution or affiliates, please raise these in the first instant with the First Call™ Resolution affiliate you are working with. 
  2. If the issue cannot be resolved in this manner, a written complaint can be lodged.  It will be helpful if you can provide your name, address and other contact details, a clear description of concerns and details of any suggestions or ideas you may have as to how the problem could be resolved.
  3. First Call™ Resolution will acknowledge complaints in a timely manner and a half hour phone or skype meeting will be scheduled to discuss concerned. 
  4. Complaints will be processed within 28 days of our receipt of the complaint.
  5. First Call™ Resolution can only deal with complaints in relation to affiliates conduct.  We are not able to address complaints about the outcome of conflicts, mediation or agreements reached.

Feedback

For feeback on our services please  contact us by email or by post on First Call™ Resolution, PO Box 38321, Howick, 2145, Auckland.