First Call Resolution processes focus on providing clarity

Over the last twenty years, I have worked alongside individuals, couples, families and communities in crisis. Realising the enormous emotional and financial costs that traditional conflict resolution processes and attitudes have on individuals and families, I started exploring if there might be a better way.

Initially, my focus was on aligning legal and economic systems with inner evolutionary growth principles for greater effectiveness.  I travelled internationally, working alongside some of the best providers in the industry but found even their processes too restrictive.  The well-intentioned methods used were adequate for directing disputes but did not have the depth to break the conflict cycle and build sustainable capacities in situations where relationship outcomes mattered.

Over time, I developed my own processes.  Key to the way I work is the use of assessment as a basis for developing a strategic resolution framework for work to start.  Without a clear understanding of the inner and outer dynamics and the archetypal evolutionary consciousness pathways that underpin a situation, wise choices are difficult to make.  With understanding comes clarity and with clarity comes focussed action and greater effectiveness.

Even when interests differ, there are still mutual benefits and savings in the appropriate use of resolution processes.   With the use of strategic framework agreements, I support clients to gain a clear overview of how a conflict will be resolved before any work on contentious issues begins. Such agreements have proven to be extremely effective in containing and directing complex situations, increasing the effectiveness of specialist input and reducing the overall costs of the resolution process.  Even in situations that have appeared to be intractable, my clients found that they had more options than expected.

All resolution processes, from litigation, arbitration to alternate dispute resolution options have their place but every situation is unique.  For a good fit, the strategic recommendations also need to uniquely reflect the clients’ choices, capacities and circumstances.   

As a therapist and strategist, I understand the interrelatedness between inner and outer challenges and in my work I partner with enforcement, government, private, social, not-for-profit, legal, financial, mental health, addiction and youth services to support my clients to achieve the best outcomes possible for all concerned.